Contact
Write to [email protected] if a bonus figure on our ranking no longer matches what a casino displays, if a withdrawal took far longer than the window we published, or if you have spotted a factual mistake anywhere on the site.
Three details make a report usable: the brand concerned, the date of your session, and a screenshot of the cashier or the bonus terms. With those we can re-open our own account at that site and check the claim within a few days rather than waiting for the next scheduled review round.
Replies go out within one business day, in English, from the editorial desk rather than an automated system. Media enquiries and operator corrections use the same address and are handled by Barnaby Culcairn.
We cannot act as an intermediary in a dispute with a casino, and we do not give legal or financial advice. Where a licensing body runs a complaints channel, we will point you to the right form and explain what evidence it expects.